2 years program
Room Division
This program explores how the quality of service within different departments contributes to the overall success of accommodation management. Students will gain in-depth knowledge, hands-on practical skills, and critical problem-solving capabilities essential for the hospitality and accommodation industry.
In the Certificate IV program, students are required to complete the first two semesters on campus, focusing on theoretical foundations and skill development. This is followed by a six-month on-the-job training placement within the industry, providing valuable hands-on work experience. Upon completion of the internship, students are required to return to campus to complete their final semester (Semester IV).
Graduates from this program can pursue careers at Supervisory Level Front Office and Housekeeping.
What will you learn?
- Work effectively in a diverse work environment
- Handling a diverse work environment
- Prosedur kesehatan, keselamatan & keamanan
- Pengetahuan dasar industri hospitality
- Berkomunikasi melalui telepon dan menggunakan bahasa Inggris operasional (dasar & menengah)
- Menyampaikan informasi secara lisan & tertulis
- Negosiasi dalam konteks hotel & restoran
- Room service (housekeeping, turn down, butler)
- Menyediakan linen & valet service
- Lost & found
- Purchase transaction process for goods/services
- Administration procedure
- Pembuatan dokumen & daftar personel
- Penanganan konflik & keluhan pelanggan
- Human Resource management
- Menjaga kebersihan tempat kerja & alat
- Carry out cleaning procedures
- Provides housekeeping services
- Basic of first aid
- Building a safe workplace
- Protecting children in tourism
- Mempromosikan produk & layanan
- Child-friendly tourism industry knowledge
- Accessing and using computer data
- Membaca & menginterpretasi petunjuk dasar
